Frequently Asked Questions

We currently accept the following: American Express, Mastercard, Visa, PayPal, Shop Pay, Apple Pay, and Google Pay. 

Payments are processed securely through Shopify and we do not store any payment information. 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

You can only make changes or cancel your order if it has not yet been prepared for dispatch. Please note that we usually process orders within one business day, therefore we cannot guarantee amendments to your order.

Please contact us as soon as possible at hayley@kamelo.com.au or +614 3526 3501 if you wish to change or cancel your order.

We currently offer FREE shipping on all orders over AU$75.00 to metropolitan/capital cities within Australia. Orders under AU$75.00 will incur a flat-rate postage fee of $11.99 for deliveries in metropolitan/capital cities within Australia. We will be in contact with you to inform you of shipping arrangements if you are based in Regional or Remote Areas of Australia.

Processing times may vary - we strive to process all orders within one business day. Tracking information will be sent to your email address as soon as your order has been dispatched. 

Please note delivery times are dependent on our courier and are subject to change - please contact the Shipping Company noted on your Order Notification email for more information.

Once the package has been delivered or a delivery attempt has been made to the address provided by the customer, we are not liable for any loss, theft, damage, or misplacement of the delivered items.

No - unfortunately we only ship orders within Australia at this time.

Failed Delivery Attempts

In the event of a failed delivery attempt due to reasons beyond our control, such as incorrect address information provided by the customer, absence at the delivery location, or other unforeseen circumstances, we will make reasonable efforts to contact the customer for resolution.

Customers are responsible for providing accurate and complete delivery information to avoid any complications during this process. Additional charges may apply for redelivery attempts, and failure to respond or provide necessary information within a reasonable timeframe may result in the cancellation of the order.

All our products undergo extensive quality checks - on the rare occasion that your product has a defect, please contact us as soon as possible at hayley@kamelo.com.au with your order details and attach photos of the product. 

Once we have received and accessed your returned product, we will determine whether a refund, repair, or replacement can be offered as per the consumer guarantees under the Australian Consumer Law.

Please see our Refund and Exchange Policy for more information.

Any change of mind or exchange returns will only be accepted within 14 days of the purchase date. Products must be unused, in original condition with all tags attached and returned in the original packaging. 

Exchanges can only be made for a different size or products of the same value. 

Once we have received and accessed your returned product, we will process an exchange or refund accordingly. Refunds will be issued through the original payment method, excluding any shipping costs or re-stocking fee if applicable.  

Please note that customers are responsible for all return shipping costs unless the product is faulty or stated otherwise by us. 

Please see our Refund and Exchange Policy for more information.

Most of our KameLo products are OSFA (One Size Fits All) - however, sizing may vary depending on the brand and product. Please check the sizing chart provided on each product page to ensure you choose the right fit. If you require assistance, please send us a message through our store’s contact page. 

• DO NOT MACHINE WASH OR DRY CLEAN - wipe gently with a soft cloth that’s moistened with water if needed
• Avoid exposure to direct sunlight and moisture - if gloves become wet, lay them flat in the shade as drying in sunlight may cause the leather to stiffen
• Avoid turning the gloves inside-out when drying, as the shape may change
• Use Leather Balms with caution - these care products are not recommended for use on suede leather, as it may reduce the durability of the gloves

As our products are made using genuine, natural leather with minimal chemical processing, the organic scent of the leather remains. Please follow the care instructions regularly as improper storage or lack of ventilation may cause damage and unpleasant odours.

The presence of natural markings and textures in our leather products is evidence of our careful and minimal processing. These are not defects but are rather characteristics of natural leather.

Our range of welding gloves is designed to provide protection against sparks, rather than extremely high temperatures. Please refer to the testing levels of the products if applicable. Continuous exposure to direct heat may damage the product or cause injury, so please exercise caution when handling flammable materials. 

KameLo has an extensive 40-year history that traces back to its origins in Korea - we proudly announce that Australia is our latest market expansion. While all our products are designed in Korea, the operations for kamelo.com.au are based in Australia. You can rest assured that your order will be processed locally!